Last Updated: March 18, 2022
- COLLECTION AND USE OF PERSONAL INFORMATION
2.1. What we Collect. Set out below are the ways in which we may collect Personal Information:
Personal Information We Collect from our Customers. We collect business contact information from our customers, including email, telephone number and address, and may collect contact information of individuals who work for our customers in order to communicate with those customers about their business relationship with Tiny Mile, this includes email, telephone number and address. We also collect payment credentials or related information from our customers in order to allow those customers to pay Tiny Mile for Services provided and any tips provided to Tiny Mile by a customer’s end users.
Video Footage. We collect video footage from the delivery robots during the course of rendering our Services. The collected video footage may include footage of people, including but not limited to, both a customer and a customer’s end user and people who are incidentally viewed by a robot as it navigates its delivery route. We retain video footage collected during the course of rendering our Services for insurance and legal purposes (for example, an accident involving a robot or instances of abuse of a robot), for customer service purposes and to improve our Services.
Employee and Contractor Candidate Information. When we seek candidates for potential jobs or contracting engagements with Tiny Mile, we collect information that those candidates choose to provide to us when applying, which may include contact information, education and employment history, credentials, place of residence and other information the candidate believes to be relevant. For people who become our employees or contractors, we will typically retain the information provided by those people in the application process along with additional information to manage their employment or contractor relationship with us.
Tiny Mile Suppliers and Partners. Tiny Mile collects business contact information of individuals who work for our suppliers and other partners to communicate with those suppliers and partners about their business relationship with Tiny Mile.
2.2. Use of Personal Information. Tiny Mile uses the Personal Information described above to:
- verify end user’s identities for the purposes of know-your-customer laws and regulations;
- provide, operate, maintain and improve the Services;
- send technical notices, delivery-related communications, updates, security alerts and support and administrative messages;
- process payments for our Services;
- respond to comments, questions, and requests and provide customer service and support;
- communicate with you and provide news or information about us;
- investigate and prevent accidents, unauthorized access to the Services, and other illegal activities;
- investigate and take legal actions in respect to abuse of delivery robots;
- conduct business and contractual relationships that we have with various persons and companies (such as customers, suppliers, partners and employees); and
- for other purposes which we will notify you about and seek your consent.
2.3. Use of Video Footage. Tiny Mile collects video footage from the delivery robots during the course of rendering our Services and uses collected video footage to improve and develop the Services. If you wish to request video footage containing your Personal Information to be deleted, please contact our Privacy Officer in accordance with Section 9 below. To comply with your request under this Section 2.3, we may ask you to provide information such as the date, time and location the video footage was taken. We may also require government identification to verify your request.
- STORAGE LOCATION AND TRANSFER OF PERSONAL INFORMATION
- DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES
4.1. Service Providers and Business Partners. We may from time to time employ third parties to perform tasks for us and we may need to share Personal Information (including account information) with them to perform those tasks. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary for them to perform the relevant tasks for us. The third parties we currently engage include third-party companies and individuals employed or contracted by us to provide certain capabilities within the Services and for certain general business functions, including the provision of database management, payment processing and customer relationship management tools, including the Sub-Processors.
4.4. As Required by Law. We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:
- satisfy any applicable law, regulation, legal process or governmental request (including in pursuant to subpoenas, civil investigative demands, or similar processes); enforce our contracts or user agreements, including investigation of potential violations hereof;
- investigate and take legal actions in respect to abuse of delivery robots and/or accidents involving delivery robots; and
- detect, prevent, or otherwise address fraud, security, or technical issues.
- ACCESS, CORRECTION AND ACCURACY
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that Personal Information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant Personal Information available to you, such as where that Personal Information also pertains to another individual. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access to and modifications of Personal Information in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your Personal Information. Having accurate Personal Information about you enables us to give you the best possible service.
7. CALIFORNIA RESIDENTS
This section provides additional details about the Personal Data we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act (the “CCPA”).
For more details about the Personal Data we collected over the last twelve (12) months, please see Section 2.1 above. We collect this Personal Data for commercial purposes described in Section 2.2 above. We will only share your Personal Information with third parties as described in Section 4 above. We do not sell (as that term is defined in the CCPA) the Personal Data we collect from you.
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of Personal Data we collect (including how we use and disclose this Personal Data), to delete their Personal Data, to opt out of any “sales” of Personal Data that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us in accordance with Section 9 below. We may require government identification to verify your request. You may also designate an authorized agent to exercise your CCPA rights on your behalf.
- ADDITIONAL INFORMATION
Tiny Mile US, Corp. 130 - 127 W Trade St. Charlotte, NC 28202 USA
Or by email:
Effective Date: 6 April, 2022
To support Tiny Mile in delivering the Services, Tiny Mile engages third-party service providers as sub-processors.
This page identifies our sub-processors, describes where they are located, lists the services they provide to us and identifies the type of Personal Information processed.
Our business needs may change from time to time and Tiny Mile will periodically update this list to provide notice of additions and removals to our list of sub-processors.
|Service Provider||Types of PI processed||Processor Activities||Location|
|End user name, phone number, email, address||Verification, navigation and routing, order processing||United States|
|Twilio||End user name, phone number||Notification of Customer||Ireland|
|Prefinery||End user name, phone number||Notification of Customer||United States|
|Suvicate||End user survey responses||Analytics||Poland|
|Quickbooks||Credit card information||Payment processing||United States|
|Plausible||Web usage statistics||Analytics||Germany|
|Breezy.hr||Hiring candidate name, phone number,email, address, experience||Talent Acquisition||United States|
|Plausible||Web usage statistics||Analytics||Germany|
Last Updated: 30 August, 2022