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Rescuer & Dispatcher

Dispatch, rescue and pilot delivery robots

Imagine being able to tell your grandkids that you helped put some of the first robots on Canadian sidewalks.

About the Team

Tiny Mile is a startup building adorable delivery robots in downtown Toronto, where we strive to make all deliveries affordable for both merchants and eaters through a combination of technological and operational excellence. Your job is to dispatch, rescue, and pilot robots as needed. You will also interact with merchants and assist in onboarding them to our operations.

    Requirements

    • Able to carry out physical work, including moving/carrying objects up to 50 pounds.

    • Able to ride a bike/e-bike with a 50 pound payload attached to it.

    • Able to ride a bike/e-bike intermittently for an extended amount of time (up to 4 hours).

    • Able to ride a bike/e-bike in adverse weather conditions (heat, wind, rain, light snow).

    • Able to adopt a flexible work schedule.

    • 6+ months of call centre experience.

    • Customer service experience is a bonus.

    • Experience working at a restaurant is a bonus.

    Duties

    • Dispatch incoming orders to available robots using Tiny Mile's in-house dispatch software.

    • Call eaters when new orders come in and bridge the gap in knowledge between them, the merchant, and the robot/order.

    • Assist merchants and eaters if they reach out/call with any questions.

    • Rescue and deliver orders when robots are unable to complete the delivery.

    • Rescue and bring back robots to the office when needed.

    • Assist new merchants with onboarding to our service and teach them how to use our merchant software.

    • Pilot robots as needed.

    What We're Looking For

    • High sense of urgency and appreciation for the importance of customer satisfaction.

    • Able to thrive in a fast-paced environment with many moving parts.

    • Team player - able to work well with others from different departments.

    • Able to work Tuesday to Saturday from 11:30am - 07:30pm.

    Our Commitment to Diversity and Inclusion

    We’re committed to growing and empowering an inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. Our belief is that true innovation begins when everyone has room at the table and the tools, resources, and opportunity to excel.

      Job TitleRescuer & Dispatcher
      LocationToronto/Canada
      Employment BasisFull-Time

      Submit an Application

      Send us your resume to careers@tinymile.ai. Please include "Rescuer & Dispatcher" in the subject.